Processing Time
As all our pieces are handmade, please allow 3–5 business days for your order to be prepared and dispatched.
Shipping Rates & Estimates
- Australia – Standard Shipping: 3–10 business days — $10.80
- Australia – Express Shipping: 1–5 business days — $23.00
- International – Standard Courier: 14–27 business days — $26.00
- International – Express Courier: 7–15 business days — $48.00
Tracking
Once your order has been dispatched, you will receive a tracking number via email so you can follow your parcel every step of the way.
Customs & Duties
Customers are responsible for any customs fees, duties, or taxes applicable in their country. For our US customers, a 9% tariff fee is already included in product prices due to current US government import tariffs — no surprises at the border.
Lost or Damaged Items
If your order arrives damaged or goes missing, please contact us at help@julaynastudio.com within 48 hours of the delivery date and we will make it right.
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